A single-mom, Victoria Astley, was stopped outside Aldi with her twins because according to the store’s one-child policy she was not allowed to take her twins to the store.
Her two sons Harvey and Joseph were with her when she was refused entry by a security guard in Fenton, Staffordshire.
She waited for half an hour. After that, she was compelled to leave one of her 7-years-old son with another shopper in the queue.
She reported the incident to the manager after one of her sons who stayed outside got upset. Victoria who is a nurse suffered from osteoarthritis, fibromyalgia, and other chronic health conditions.
She shared the happening on Facebook to warn other parents. ‘Victoria said that after waiting in queue for our turn for 30 minutes when we finally got a chance to enter the store.’
‘A security guard stopped us and said that you are not allowed because of our one-child policy.’
‘Victoria asked him to allow her to enter the store. She said: “I am a single parent and there is no one in my home to watch the kids.”
‘Fortunately, a lady recommended me to take the one kid inside and leave the other one outside with his trolley. But my child got upset while waiting for five minutes outside’.
“The cashiers were frightened because we shop in there regularly. I reported it to the manager,” she added
Aldi apologizes the mother and said that they are asking their customers to reduce the numbers of their family members while shopping for their safety.
But where necessary, parents can of course shop with their children. We will remind the security guard at our Fenton store about the policy.
Aldi has gave Victoria a £10 voucher as a gesture of goodwill.