A 47-year old lady name Donna Gilby from Cwmaman was compelled to wait six hours on freezing footpath for an ambulance after she fractured her foot.
She died in hospital because of a heart attack. Donna fractured her foot & she has an appointment with the doctor and she left her flat after 8 AM on Tuesday.
She was unconscious on the ground when her friends and neighbor found her and covered her with a blanket to keep her warm.
They also called 999 for an emergency as Donna has had two mini-strokes and her heartbeat is irregular. They also informed her family who lives nearby.
Her father Gareth said: “We called the ambulance service and told them Donna was slipping in and out of consciousness. We called somewhere between 8 and 8.30 am. They told us they were dealing with ‘a heavy influx of calls’ and that they’d be with her ‘as soon as possible.”
He further said: “When there was still no sign an hour later we called again. They said that they were ‘doing their best’ but that they ‘didn’t know when they would get to her.”
Gareth said that ambulance had arrived before 2 o’clock and we took her to Prince Charles hospital in Merthyr Tydfil.
Donna passed away in the early morning from a heart attack. Her family said that they still can’t believe that she died. Her family commented that she always put her problem second.
Chief Executive Jason Killens of Welsh Ambulance Service said: ‘”We were deeply saddened to hear about the death of Ms. Gilby and would like to extend our heartfelt condolences to her family. We are sorry that our response took longer than we would have liked on this occasion.”
“Our ambulance service exists to care for people. Our staff shares the same upset and frustrations as patients and their loved ones at times like this”, he added